Pick a FAQ category you're interested in

TOURS - FAQ

What mode of transportation will we be using?


We have several vehicles in our fleet that can accommodate your group size. Pricing will depend upon the vehicle of your choice.




Do you have a minimum rental requirement?


Yes, we require a minimum for all rentals.




Does the rate include tax and gratuity?


The tax is included in the rate. A 20% customary driver’s gratuity will be added.




What if I go over the minimum?


If you go over the minimum, the overage/wait-time will be billed at each vehicle's respective rate + gratuity.




How many wineries/breweries or stops can we make?


It depends on the distance from one place to another and the length of time you spend at each stop. In our experience, you can visit 3-4 wineries/breweries in a 5-hour tour. (A typical stop at a winery can range anywhere from 20-45 minutes for smaller groups and 45-60 minutes for larger groups)




What if we don’t know where we want to go?


We can help. Our team of experts (which includes a Level1 Sommelier!) live here locally and know the wine industry and general points of interests pretty well. Just ask!




Are tasting fees included in the rate?


No, our fees do not cover admission, site, or tasting fees. However, if fees are of concern, we can direct you to wineries that are low cost to taste. Remember, most places will let you share a tasting and the majority will waive any tasting fee with wine purchase.




Do we need to make a reservations with the wineries?


If they are by “appointment only” then, yes. Otherwise, if your group is fewer than 6 you will most likely not need a reservation. If your group is 6 or larger, reservations are a MUST at most places. Unfortunately, we will not be able to accommodate groups of 6 or larger without advanced reservations at each winery. As some wineries have limited group reservations hours (and possible pre-payment), it is considered good practice to contact them prior to making any concrete plans. We can help guide you to the type of wineries or experience you are looking for. Just ask! Insider tip: For an interactive map and to plan your day visit www.pasowine.com/wineries/ for more details.




Does the entire group have to taste at each stop?


Tastings can be done at your discretion. You can skip, share, or do whatever you’d like.




Can we drink in your vehicle?


We have some vehicles (not all) where the consumption of alcohol is permitted on board. If you are interested in this option, just ask and we’ll provide you with more details. Tours in certain vehicles will include a complimentary bottle of sparkling wine when applicable. Otherwise, you are welcomed to bring your own beer or wine. (Note: Wineries DO NOT permit outside alcohol. If you plan to bring your own stash, please leave them in the vehicle.)




We would like to pre-order boxed lunch. What are the options for this?


We can refer you to a partnered local deli to order and pay directly with them. Once an order has been made, you will need to forward us the receipt and name associated with the order. We will pick up the order the morning of the tour (before we pick you up). We can help you determine an “order ready by” time once we determine your pick up time.




Since we are ordering lunch (or have brought our own), when and where can we eat it?


Typically, lunches are consumed mid-way through the tasting day. For example, if you will be tasting at 4 wineries you will either be having lunch at the end of your 2nd stop or at the beginning of your 3rd stop. Don’t forget to check with the establishments first as certain stops do not allow outside food. If you will be adding a lunch or picnic stop, we would suggest adding 30-45 minutes (for eating) to that stop.




What date do I need to provide you with our lunch confirmation by?


Please submit pickup information at least 3-4 days prior to the date of your scheduled trip.




If we bring snacks (crackers, cheese, etc), are we allowed to bring it in to snack on while we taste?


Yes, you can bring snacks as many stops will allow snacks on premises. However, there are establishments that do not allow outside food (as they have food for purchase). If you are planning to bring snacks anyway, you can ask the staff at each stop if outside food is permitted prior to bringing it in. In our experience, most are not strict on their food policies and it would not hurt to bring it, just in case.




Can we provide input on which winery, brewery or places we would like to stop at?


Absolutely! All of our tours are private so, yes, you can provide input regarding places you'd like to visit and we can help guide you to build your itinerary to optimize your time at each stop.




What kind of deposit is required to secure the booking?


Typically, we do not require a deposit for a wine tour. We do require a signed service contract for all bookings in order secure the reservation. Because we typically do not require a deposit or charge up front, please be sure to review our cancellation policy prior to booking.




What is your cancellation policy?


Whereas other transportation companies may charge you a high cancellation fee upon booking – we don’t! See below. 1. If you cancel within 72 hours of booking, there is no fee. Zip. Zilch. Nada! 2. If you cancel after 72 hours of booking and all the way up to 72 prior to the date of your event, there is a 50% cancellation fee per contracted rate for each canceled vehicle. No gratuity will be added. 3. If you book and/or cancel within 72 hours of the date of your event, you will be billed 100% of the contracted rate of per each vehicle. No gratuity will be added.




What forms of payment to do you take?


We accept all major credit cards and cash. Sorry, we do not accept checks.




I have credit card on file, when will you charge my card?


Your payment will be processed the due date noted on the service contract.




What if I want to pay cash?


Again, a valid credit card is required in order to secure the booking. If you would like to pay cash but have a card on file, no problem. Just let us know and we will make a note so we do not charge the card on file.





SHUTTLES - FAQ

What mode of transportation will we be using?


For scheduled pick up/drop off service is typically employ a van. If you require a tour please refer to our Tour section.




Do you have a minimum rental requirement?


Yes, we generally require minimum. Alternatively, if you require dinner or airports transfer (or similar) please contact us with your event details as you may be eligible for a flat-rate pricing.




What is “flat-rate” pricing and how will I know if I am eligible?


: If you are booking a scheduled pick up/drop off service (such as dinner or airport transfers) we can most likely provide a set price based on distance. Please keep in mind that “waiting time” is not available with flat-rate pricing. Any excessive wait time will be subjected to additional fee billed per each vehicle’s hourly rates. To check eligibility, just contact us!




How far can you travel?


We’ve been known to traverse the grape state to as far north as San Francisco and as far south as San Diego! Again, please inquire if you have a destination in mind.




Do I need to provide you with a schedule immediately?


If your event is in the near future, then yes. Otherwise, what we will need from you the guests count, pick up location(s) and or drop off location(s) and we can help with determine the best times to get from Point A to Point B. Otherwise, feel free to submit any schedule you have and we will happy review it and make sure it will work.




Does the rate include tax and gratuity?


The tax is included in the rate. A customary driver’s gratuity will be added.




Can we drink in your vehicle?


As a general rule, the answer is no.




What kind of deposit is required to secure the booking?


Typically, we will require a deposit. We also require a signed service contract for all bookings in order secure the reservation. Please be sure to review our cancellation policy prior to booking.




What is your cancellation policy?


Whereas other transportation companies may charge you a high cancellation fee upon booking – we don’t! See below. 1. If you cancel within 72 hours of booking, there is no fee. Zip. Zilch. Nada! 2. If you cancel after 72 hours of booking and all the way up to 72 prior to the date of your event, there is a 50% cancellation fee per contracted rate for each canceled vehicle. No gratuity will be added. 3. If you book and/or cancel within 72 hours of the date of your event, you will be billed 100% of the contracted rate of per each vehicle. No gratuity will be added.




What forms of payment to do you take?


We accept all major credit cards and cash. Sorry, we do not accept checks.




I have credit card on file, when will you charge my card?


Your payment will be processed on the due dates




What if I want to pay cash?


A valid credit card is required in order to secure the booking. If you would like to pay cash but have a card on file, no problem. Just let us know and we will make a note so we do not charge the card on file.





WEDDINGS - FAQ

What mode of transportation will we be using? What mode of transportation will we be using?


We have different vehicles in our fleet that can accommodate your group size. Pricing will depend upon the vehicle(s) of your choice.




Do you have a minimum rental requirement?


We require a minimum on all rentals. However, the way we differ from traditional transportation companies is that we offer 'split time' (to qualified locations) at no charge. (Yes, FREE.) Check with us to see if your venue/location qualifies for ‘split-time’




How does ‘Split Time’ work?


What ‘split-time’ means is that you can split the 5 hours into 2 separate times for pick-ups and not have to pay for the time in between pickups (one split of up to four consecutive hours in between) when the vehicles are offsite/not in use by you. Once all pick-ups have been completed, the vehicles will leave for the 'split'. During the split, the vehicles may be booked on another event but will return for your scheduled pickup time to take guests safely back to their destination. Check with us to see if your venue/location qualifies for split-time. Our Billing Example: Wedding Starting at 4:15pm and Ending at 8:30pm (venue hard curfew 9:30pm)
2:00pm (depart our yard ) – 4:00pm(drop) = 2hr 4:00pm - 8:00pm = One split time up to 4 hours. Vehicle no in used by you/off site. No charge. 7:30pm (depart our yard. Fist return to start at 8:00pm) – 10:00pm (final drop) = 2hrs 30min ===== Usage 4 hours 30 min ===== (Covered under minimum requirement) Versus Traditional Billing for the same event 2:00pm-10:30pm = 8.5hours When necessary, we are also happy to have vehicles remain on site the entire duration. If so, the vehicles will be billed at their respective rates.




What do you charge if I go over the minimum?


The rate includes up to 150 miles, 5 hours of use and includes up to 4 consecutive hours of complementary split time which. If your usage is less than what is included, then you will be covered by the minimum rate. If the usage exceeds what is included, any applicable overage will be charged per each vehicle. Due to the nature of each unique event and unforeseen circumstances, we are not able to provide a final price as we can not predict the actual usage because the event has not yet occurred. Any estimate provided is for estimation purposes and is not a guarantee of final cost for services as we bill according to actual time/usage on the day-of the event which may exceed the minimum rental. The overage will be calculated at the end of the event and card on file will be charged according to the final adjustments.




Do I need to provide you with a schedule immediately?


No, not at all. We understand that most bookings can occur anywhere from a few weeks to over a year in advance. To start, what we will need from you the approximate count of guests you anticipate using the shuttle, pick up location(s), venue or drop off location(s), cocktail hour/ceremony start time, venue hard curfew and a block of time (see example of the “split” time clock above) which you anticipate needing transportation. If your wedding isn’t in the near future, we will periodically be in touch for any updates and begin to finalize the details 1-2 months prior to your event. Otherwise, if you already have a schedule established, feel free to submit it to us and will happy review it and make sure that it work.




How many pick-ups/ drop-offs or trips can we make within the 5-hours minimum?


It all depends on a several factors for example - 1. The distance to travel from one place to another 2. The amount of guests at each location 3. The time we start pick up as it pertains to the event start time and etc. As you can see, there are many variables. In short, we’ve seen anywhere from as little as 1 trip or as many as 4 trips.




What’s your maximum capacity?


Again, it depends on where we pick up/drop off and how many trips we can make. We have the ability to transport as little as a few guests up to as many as a few hundred guests (using multiple vehicles). On average, we typically see anywhere from 60-90 guests (per event) for weddings/events in Paso Robles.




Does the rate include tax and gratuity?


The tax is included in the rate. A 15% customary driver’s gratuity will be added.




Can we drink in your vehicle?


As a general rule, the answer is no.




What kind of deposit is required to secure the booking?


Typically, we will require a deposit. We also require a signed service contract for all bookings in order secure the reservation. Please be sure to review our cancellation policy prior to booking.




What is your cancellation policy?


Whereas other transportation companies may charge you a high cancellation fee upon booking – we don’t! See below. 1. If you cancel within 72 hours of booking, there is no fee. Zip. Zilch. Nada! 2. If you cancel after 72 hours of booking and all the way up to 72 prior to the date of your event, there is a 50% cancellation fee per contracted rate for each canceled vehicle. No gratuity will be added. 3. If you book and/or cancel within 72 hours of the date of your event, you will be billed 100% of the contracted rate of per each vehicle. No gratuity will be added.




What forms of payment to do you take?


We accept all major credit cards and cash. Sorry, we do not accept checks.




I have credit card on file, when will you charge my card?


Your final payment will be processed on the due dates noted on your contract.




What if I want to pay cash?


A valid credit card is required in order to secure the booking. If you would like to pay cash but have a card on file, no problem. Just let us know and we will make a note so we do not charge the card on file.





Contact us today for rates and availability!

Disclaimer: Unless client has a valid contract on file, prices, terms and availability is subject to change without notice.

Call us now! We look forward to being a part of your special day!

  • Facebook
  • Instagram - White Circle

© 2017 All Rights Reserved. Paso Robles, CA